Service & Support
From installation to ongoing maintenance, our certified engineers keep your laboratory running at peak performance.
Our Commitment
End-to-End Technical Support
Universal Medi Tech doesn't just supply equipment — we stand behind every product with a full suite of after-sales services. Our team of trained engineers provides timely, professional support so your lab can focus on what matters most: delivering accurate results.
Installation & Commissioning
Professional on-site installation and commissioning of all laboratory instruments we supply. Our engineers ensure every analyzer is correctly set up, validated, and ready for clinical use before handover.
- Site preparation assessment
- Full instrument setup & validation
- IQ/OQ/PQ documentation
- Handover sign-off checklist
Preventive Maintenance
Scheduled preventive maintenance visits to keep your instruments performing optimally and reduce the risk of unexpected downtime. We follow manufacturer-recommended protocols for every service.
- Scheduled PM visits
- Parts replacement & lubrication
- Performance verification
- Detailed service reports
Calibration & Quality Control
Accurate calibration and quality control support to ensure your analyzers consistently deliver reliable, traceable results — meeting accreditation and regulatory requirements.
- Calibration with certified standards
- QC material supply & setup
- Westgard rules configuration
- Accreditation-ready documentation
Training & Application Support
Comprehensive operator and application training for laboratory staff, covering instrument operation, troubleshooting, and best practices to maximize efficiency and accuracy.
- On-site operator training
- Application & method training
- Troubleshooting workshops
- Refresher sessions available
Our Process
How We Work
Consultation
We assess your lab's needs and recommend the right equipment and service plan.
Installation
Our engineers install and commission the equipment on-site with full documentation.
Training
We train your staff to operate the instruments confidently and correctly.
Ongoing Support
Regular maintenance visits and responsive technical support keep your lab running.
Need Technical Support?
Contact our service team to schedule a visit or discuss a maintenance contract for your laboratory.